Terms and Conditions

Effective Date: December 01, 2024

Welcome to Thunai Care Services. We are pleased to provide you with high-quality healthcare services tailored to meet your needs in the comfort of your home. By accessing and using our website and services, you are agreeing to comply with and be bound by the terms and conditions set forth in this document. These terms apply to all users of our platform, including clients, caregivers, and any individuals or organizations acting on behalf of patients. Please read these terms carefully, as they govern your use of our services and outline your rights and obligations.

By using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms. These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Thunai Care Services (Trade Name - PH Online Ventures), concerning your access to and use of the Services. If you do not agree with any part of these terms, you must refrain from using our services. Thunai reserves the right to modify or update these terms at any time without prior notice, and such changes will take effect immediately upon being posted on our website.

Service Description

Thunai is dedicated to offering a comprehensive range of healthcare services designed to bring medical and caregiving solutions directly to your home. We understand the importance of personalized and accessible healthcare, which is why our services include home nursing, doctor consultations, and caretaker services. These services can be availed on either an hourly basis for short-term needs or through a subscription plan for ongoing care.

Our services are designed to cater to a variety of healthcare requirements, including post- surgical care, elderly care, chronic condition management, and routine medical consultations. We offer flexibility in how you engage with our services, allowing you to select the option that best fits your unique circumstances.

It is important to note that Thunai acts as an intermediary between you, the client, and the healthcare professionals providing the actual care. While we ensure that the professionals listed on our platform are adequately trained and qualified, the responsibility for the direct delivery of healthcare services lies with the individual healthcare providers, such as caregivers, nurses, or doctors, who attend to you. Our platform facilitates the connection between clients and professionals, enabling easy scheduling, communication, and management of healthcare appointments.

The services provided by the healthcare professionals are intended to align with medical standards and ethical guidelines. We conduct thorough background checks to ensure the reliability and qualifications of all professionals. However, Thunai Care Services does not assume responsibility for the actual medical care provided or any outcomes resulting from the services. You acknowledge that all services are provided "as-is" and that the healthcare professionals operate independently of Thunai Care Services.

User Responsibilities

As a user of our platform, you are responsible for ensuring that the information you provide is accurate, complete, and up to date. This is particularly important when submitting personal details, such as your name, contact information, and medical history. Accurate information is critical to ensuring the proper delivery of healthcare services and avoiding any potential misunderstandings or delays.

By using our services, you confirm that you are at least 18 years of age. If you are registering on behalf of someone under the age of 18 or someone who is incapacitated, you confirm that you have the legal authority to do so as their guardian or authorized representative. You are responsible for all activity that occurs under your account, and it is your obligation to ensure that any minors or incapacitated persons in your care are aware of and comply with these terms.

You agree not to use our platform for any illegal or unauthorized purposes. This includes but is not limited to:

• Providing false or misleading information.
• Engaging in fraudulent activities.
• Attempting to interfere with the operation of our platform, such as through hacking or introducing malicious software.
• Abusing, harassing, or threatening healthcare providers or other users of the platform.
• Violating any local, national, or international laws applicable to healthcare services.

In the event of any violation of these terms, Thunai Care Services reserves the right to suspend or terminate your access to our platform without prior notice. Depending on the severity of the violation, we may also pursue legal action where necessary.

Payment and Subscription

All services offered through Thunai Care Services are available on a pay-per-use basis or through subscription plans. When you book a service, you agree to pay the applicable fees as described on our website. Payment must be made before the service is rendered, unless otherwise specified. Subscriptions are automatically renewed at the end of each billing cycle unless canceled by the user.

We work with trusted third-party payment processors to handle transactions securely. By submitting your payment information, you authorize us to charge your account for the services requested. Thunai is not responsible for any issues that arise due to third-party payment processors, including delays, errors, or security breaches. However, we will work diligently to resolve any payment disputes in a timely manner.

Limitation of Liability

While Thunai Care Services is committed to facilitating the highest quality healthcare services, we cannot guarantee that every aspect of the service will meet your specific needs or expectations. Healthcare is inherently personalized, and outcomes can vary depending on several factors, including the nature of your condition and the performance of individual caregivers or healthcare professionals.

By using our platform, you agree that Thunai Care Services will not be held liable for any direct, indirect, incidental, or consequential damages arising out of or related to your use of our services or the performance of healthcare providers listed on our platform. This includes, but is not limited to, physical injuries, misdiagnoses, dissatisfaction with services, miscommunication, delays in service delivery, or failure to achieve desired healthcare outcomes.

You acknowledge that healthcare providers, including caregivers, nurses, and doctors, operate independently of Thunai, and we cannot be held liable for any actions or omissions on their part. In the event of a dispute or complaint related to the healthcare services provided, Thunai Care Services will assist in facilitating communication between you and the provider to resolve the issue, but the final responsibility lies with the individual professional providing the care.

Furthermore, Thunai is not responsible for any interruptions or technical issues that may affect access to our website or platform. While we take reasonable steps to ensure that our platform is available and functioning optimally, we do not guarantee that the service will be uninterrupted, secure, or error-free.

Modifications to Terms

Thunai Care Services reserves the right to modify, update, or change these terms and conditions at any time. Any modifications will be posted on our website, and you will be notified of significant changes via email. It is your responsibility to review the terms regularly to ensure that you are aware of any updates or changes.

Continued use of our platform after changes have been made to the terms constitutes your acceptance of the revised terms. If you do not agree with the updated terms, you must discontinue using our services immediately.

We recommend that users regularly check this page to stay informed about any changes to the terms that may affect their use of the platform. If you have any questions or concerns about these terms, please feel free to contact us directly at support@thunai.in