Privacy Policy

Effective Date: December 01, 2024

At Thunai Care Services (referred to as "Thunai" in some instances), we hold your privacy in the highest regard. We understand the importance of your personal information and are committed to safeguarding it with the utmost care. This Privacy Policy details our practices and procedures regarding the collection, use, storage, and disclosure of your personal data when you interact with our website, subscribe to our healthcare services, or contact us in any other capacity. Our commitment to transparency ensures that you are fully informed of how your data is handled and protected.

By using our website or accessing our services, you acknowledge that you have read and understood this Privacy Policy, and you consent to the collection, use, and sharing of your personal data as described herein. Additionally, you agree to the terms outlined in our Legal Terms, which constitute a legally binding agreement between you and Thunai Care Services (Trade Name - PH Online Ventures). These Legal Terms apply whether you access our services personally or on behalf of an entity.

Information We Collect

In order to provide you with high-quality services, Thunai collects various types of information. This includes personally identifiable data, which is necessary for us to operate and enhance our services, particularly when it comes to home healthcare, medical care coordination, and related services.

Personal Information

The personal information we collect is primarily gathered when you engage with our platform, for example, by filling out forms, registering for services, or scheduling appointments. This information may include:

• Your full name: For identification and personalization of services.
• Email address: Used for communication, appointment confirmations, and service updates.
• Phone number: For direct communication, including appointment reminders and any follow-up care coordination.
• Home address: Critical for providing home-based healthcare services such as doctor visits, nursing care, or caretaker assignments.

Medical and Health Information

Since Thunai is centered around healthcare delivery, we may collect sensitive health- related data to ensure we provide the appropriate care based on your specific needs. This could include:

• Medical history: Details relevant to your healthcare, especially for doctor home visits or specific nursing needs.
• Current health status: Information about your condition that may guide the type of care you require.
• Prescriptions or treatments: Details of any ongoing treatments or medications, which are crucial for our healthcare professionals to deliver accurate services.

This health information is gathered with your explicit consent and only used to ensure the highest standards of care.

Automatically Collected Data

In addition to the information you provide, we also collect technical data automatically when you interact with our website. This information is used to help us understand how visitors use our site and improve user experience. It includes:

• IP address: Helps us identify your location and ensure compliance with regional service regulations.
• Browser type and version: This helps optimize our website performance across different devices and browsers.
• Pages viewed and time spent: This data allows us to analyze how users interact with our site, ensuring we can make improvements to functionality and content.

This technical information is vital for improving the user experience and enhancing the overall quality of our online platform.

Use of Your Information

The personal information we collect plays an integral role in ensuring the smooth operation of our services. Your data allows Thunai to deliver personalized and efficient healthcare solutions tailored to your needs.

Service Delivery

The primary use of your personal information is to deliver the services you request. For example, when you schedule a home visit from a doctor or nurse, we use the information you provide to ensure timely and appropriate service. Your contact details, such as your phone number and email address, are used to confirm appointments, send reminders, and provide any necessary updates about your care.

In cases where you require ongoing services or subscription-based care, your information will help us manage the delivery of these services, ensuring that you receive consistent, high-quality care on a regular basis.

Communication

We also use your information to stay in contact with you. This includes sending important notifications about your appointments, changes in service availability, or updates about new offerings. Additionally, we may send you marketing communications about services that could benefit you. However, you can opt out of these marketing messages at any time by following the instructions in the email or contacting us directly.

Service Improvement

The information we collect helps us maintain our high standards and improve the services we provide. By analyzing how users interact with our website and the feedback we receive, we can identify areas that need improvement, whether it’s optimizing our online experience or adjusting our healthcare services to better meet patient needs. We may also use aggregated data to conduct internal research and develop new services that could enhance the patient experience.

Data Sharing

At Thunai, we are committed to ensuring that your personal data is treated with the utmost respect and confidentiality. We do not share your personal information with third parties for marketing purposes without your explicit consent. However, in certain circumstances, we may share your data with third-party service providers (such as payment processors or healthcare professionals) solely for the purpose of delivering our services. These third parties are required to comply with strict privacy standards to protect your information.

Data Security

At Thunai, we recognize the importance of keeping your personal data secure and have implemented stringent measures to safeguard your information. We use industry-standard encryption technologies and follow best practices for data protection to ensure your personal information is kept secure from unauthorized access, disclosure, or misuse.

All personal data is stored securely on our servers, and access is restricted to authorized personnel only. Our employees and partners who have access to your data are trained in maintaining confidentiality and data security protocols.

While we strive to protect your personal information to the best of our abilities, it's important to understand that no method of transmission over the internet or electronic storage is 100% secure. In the event of a security breach, we will promptly inform you of any potential risks and take appropriate measures to mitigate any damage.

Your Rights

As a user of Thunai, you have the right to access, review, and modify your personal information at any time. You can request a copy of the data we have collected about you by contacting us directly at support@thunai.in If any of your information is outdated or incorrect, we will update it upon your request.

In addition, you have the right to request the deletion of your personal information if you no longer wish to use our services. However, please note that deleting your information may affect our ability to provide certain services. We will comply with your request unless we are legally required to retain certain data, such as medical records that must be stored for regulatory purposes.

You can also withdraw your consent for us to process your data at any time. However, withdrawing consent may impact our ability to offer you personalized care or services, and we may be unable to fulfill certain service requests if consent is revoked.

Updates to This Privacy Policy

We are committed to keeping this Privacy Policy up to date with any changes in our data collection and privacy practices. As our services evolve, it may be necessary to update the policy to reflect changes in the law, technological advancements, or new service offerings.

If we make any significant changes to this policy, we will notify you via email or through a prominent notice on our website. The updated Privacy Policy will include the effective date, and we encourage you to review it periodically to stay informed about how we are protecting your information.

By continuing to use our services after updates to this policy, you agree to the revised terms.